Delivery Startup exceeds internal and external users expectations with top of the line Custom Solution Custom
Our end-to-end solution development partnership with the largest restaurant chain in Honduras.
+
Delivery Drivers Managed
+
Admin users from 15 different departments
+
Downloads of the APP
+
Customers Fully Registered
Month
Initial Development of MVP
+ Million
Orders processed and delivered
At Glance
Industry:
Food DeliveryRetail
atGlance.companySize:
Multinacional Enterprise
Goal:
Create and Build a Food Delivery Platform
Technologies Used:
Bip Bip was built to revolutionize the way past and new customers interact with the Food Industry.
In Honduras, the food delivery industry started to grow in 2018 when many foreign delivery apps (Uber Eats, Hugo, Pedidos Ya..etc) started operations in the Honduran market. This prompted Grupo Comidas to reach us looking to create their own Delivery App Platform.
At the time Grupo Comidas with its brand Pizza Hut had already the largest and oldest Delivery Program with over 150 delivery agents and more than 25 years of operation of their Delivery channel. Our biggest challenge was to re-engineer their Delivery methods and build a complete Software Solution to meet their needs.
CIT delivered a complete end-to-end solution that not only gives End Customers a unique and seem-less experience but It also enables Bip Bip administration to manage their whole operation in one tool.
Taking advantage of a bad situations and build something revolutionary.
CIT started development of Bip Bip 6 months before March 2020 (The start of the Coronavirus Pandemic Shutdowns). Because of this the world and specially Honduras started going thru a very big change in terms of technology.
Businesses had to change and adapt to current conditions to stay alive. Food delivery was the only way for restaurants to survive. Even now that restaurants have reopened to the public, there still are many customers that changed their way of interacting with providers for good.
CIT analyzed all this changing behaviours and with our Clients consent we re-designed the app before launch and added many features like the contactless payments, electronic signatures and a In restaurant contactless experience.
End-to-End Development, One operation One platform.
CIT Built 7 Custom Solutions for Bip Bip.
The 3 main systems are the Bip Bip Customer App in IOS and Android. The Bip Bip Driver (or Delivery) App in Android and the main WEBAPP admin Backoffice.
CIT also developed a custom solutions for their in restaurant POS system and their Call Center System where orders from Bip Bip come in and the staff can manage them.
15 departments of Grupo Comidas utilice and depend on the Bip Bip Platform for their daily operations. CIT was also involved in branding, legal, and operations of the APP as well as Trainings of all of the Bipers (drivers) all over Honduras. (16 Cities and over 400 drivers)
App Stack
- 1Bip Bip Customer APP
- 2Bip Bip Customer Web APP
- 3Bip Bip Driver APP
- 4Bip Bip Admin Panel Web APP
- 5Bip Bip Restaurant Web APP
- 6Bip Bip Contact Center Web APP
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Delivered Services
Micro Services
Branding, WIX & Shopify one stop setup, Advanced Websites.
Dev Lab
Mobile and Web Applications Desktop, End to End.
IT Outsourcing
24/7 IT Technical Support ( Tiers I & II) 24/7 Customer Technical Support.
Desing Lab
UX/UI Design Design Systems & Style Guides.
Our Process
Process Analysis
We started the project by visiting a few restaurants Grupo Comidas operates to see and learn how they operate their kitchens, order dispatch and timings. We also met with many senior and mid level operations staffers with whom we discussed the whole process.
Design Sprint
The second step was to kick-off designing the UX of the whole ecosystem (MVP) and after it was approved we started of the UI design. For the UI we worked with Grupo Comidas In-house team of designers and coached the their team on the basics and best practices of UI/UX design.
Development
During the Development phase we worked on weekly sprints, setting goals and a global roadmap for the project. We showcased our results in frequent demos to validate ideas quickly and be able to finish the project without any issues.
Process Analysis
We started the project by visiting a few restaurants Grupo Comidas operates to see and learn how they operate their kitchens, order dispatch and timings. We also met with many senior and mid level operations staffers with whom we discussed the whole process.
Design Sprint
The second step was to kick-off designing the UX of the whole ecosystem (MVP) and after it was approved we started of the UI design. For the UI we worked with Grupo Comidas In-house team of designers and coached the their team on the basics and best practices of UI/UX design.
Development
During the Development phase we worked on weekly sprints, setting goals and a global roadmap for the project. We showcased our results in frequent demos to validate ideas quickly and be able to finish the project without any issues.
Process Analysis
We started the project by visiting a few restaurants Grupo Comidas operates to see and learn how they operate their kitchens, order dispatch and timings. We also met with many senior and mid level operations staffers with whom we discussed the whole process.
Design Sprint
The second step was to kick-off designing the UX of the whole ecosystem (MVP) and after it was approved we started of the UI design. For the UI we worked with Grupo Comidas In-house team of designers and coached the their team on the basics and best practices of UI/UX design.
Development
During the Development phase we worked on weekly sprints, setting goals and a global roadmap for the project. We showcased our results in frequent demos to validate ideas quickly and be able to finish the project without any issues.
Gallery
